Refund Policy
Effective 16 July 2026
Postual lead packs are one-time digital purchases processed securely by PayPal. There is no recurring subscription to cancel.
1. Requesting a refund
Contact agency@postual.com or use the PayPal Resolution Center for an order-related request. Include the email used at checkout and your PayPal transaction reference. Requests made within 14 days of purchase are reviewed under applicable law and this policy.
2. Unused and used credits
Where a lead pack remains unused, we will support a reasonable refund request made within 14 days. Once credits have been used to deliver leads, the value already delivered may be considered when we review a full or partial refund. This does not limit any mandatory consumer rights.
3. Delivery problems
If a technical problem prevents or unreasonably delays delivery, contact us so we can restore the credits, complete delivery, replace qualifying leads, or support an appropriate refund. Duplicate charges and unauthorised transactions should be reported promptly to Postual and through PayPal.
4. Short searches
If a completed Postual search returns fewer leads than requested, unused lead credits are automatically returned to your Postual balance. This credit adjustment is not a cash refund because you retain the credits for a future search.
5. Statutory rights
Nothing in this policy removes rights that cannot be waived under the law that applies to you. PayPal's applicable terms also govern the payment transaction.
6. Timing and receipts
Approved refunds are returned through PayPal to the original payment method. Bank and payment-network processing times may vary. PayPal provides a payment confirmation; contact agency@postual.com if you need a Postual receipt or invoice with specific billing details.